Position:
MCT Executive
Location:
Jaipur
Role Type:
Role Overview:
The MCT — Customer Support representative assists customers by addressing inquiries, resolving technical issues, and providing product or service information. They ensure customer satisfaction by troubleshooting problems, processing requests, and escalating complex cases as needed. They also document interactions, follow up on concerns, and contribute to improving support processes for a seamless customer experience.
Job Responsibilities:
- Respond to customer inquiries and provide assistance via phone, email, or chat.
- Address and resolve customer issues with a focus on customer satisfaction.
- Work in a 24x7 shift environment to ensure continuous support coverage.
- Maintain accurate, detailed records of customer interactions, issues raised, and resolutions provided.
- Develop a strong understanding of our products and services to assist customers effectively.
- Collaborate with team members and other departments to resolve customer issues promptly.
Experience:
- Strong critical and logical thinking.
- Proficiency in English and Hindi is a must, spoken and written.
- Strong communication and interpersonal skills.
- Ability to work in a 24x7 shift environment.
- Customer-focused with a positive attitude and a quick-learner mindset.
- Strong decision-making and problem-solving ability, able to manage and prioritise multiple tasks.
Qualifications:
- A graduate degree, excluding qualifications in Technical Support.