Refund and Cancellation Policy
Refund Policy
All fees, charges, subscriptions, and payments made to Axestrack are non-refundable and non-creditable regardless of payment frequency.
No refunds are issued under the following circumstances:
- Partial or unused service utilization
- Early service termination initiated by the customer
- Plan modifications or service suspensions
- Interruptions from uncontrollable factors (network issues, technical constraints, force majeure, third-party dependencies)
Services discontinued mid-month receive no prorated refund or credit for unused days. Any approved refunds must be processed through the original payment method and require written authorization. Approved refunds are issued within a commercially reasonable timeframe following verification.
Cancellation / Discontinuation Policy
Cancellation follows the Agreement's "Term Commitments" and "Discontinuation Notice" sections.
- Cancellation becomes effective only upon Axestrack's confirmation of a valid Discontinuation Notice.
- Billing continues until the last day of the calendar month when notice takes effect.
- Simply submitting a cancellation request does not automatically stop billing without full procedural compliance.
No Chargebacks
Customers cannot initiate chargebacks or payment disputes regarding valid charges. Violating this constitutes material breach, allowing immediate service suspension or termination.
Statutory Rights
Indian law protections that cannot be waived remain applicable.