Prime Privacy Policy
Axestrack Software Solutions Private Limited built the Prime app as a Free app for intended users. This SERVICE is provided by Axestrack Software Solutions Private Limited at no cost and is intended for use as is.
This page is used to inform visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service.
If you choose to use our Service, then you agree to the collection and use of information in relation to this policy. The Personal Information that we collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.
The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which are accessible at Prime App, unless otherwise defined in this Privacy Policy.
What information do we collect?
user data will be gathered on our end via business data, log files, location identifiers, device data, call logs, camera, contacts, media storage, personal and sensitive details of the users adhering to the time of application installation. the information that we request will be retained by us and used as described in this privacy policy.
The account admin holds the authority to collect the data that are necessary for processing the work. And in no such incident, the user is allowed to keep their data private.
The location data of the users will be collected in between the active session irrespective of the application’s status in the background.
It is to be taken into consideration that our servers will automatically collect analytical information from the visitors who get into our website www.axestrack.com even if they do not wish to use our service.
The app does use third-party services that may collect information used to identify you.
Link to the privacy policy of third-party service providers used by the app
- Google Play Services
- Firebase Crashlytics
How do we use the information that we collect?
Axestrack takes responsibility for using the information that we collect. And we have enlisted how we handle the information below:
Personal Information: Personal data including the name, email address, mobile number, goes into our secured servers bay for creating a user record that gives them a digital identity to use the service.
Email & SMS: Users will get notified of the application’s updates and follow-ups from existing customers and prospects. This includes notification emails, account setup details, newsletters, etc.
Business Data: When the user/admin is up to use the application’s key operations, the data that they enter will be stored as the business data. And it will be further used to generate analytics and reports based on the data that they enter.
Call logs: For employee tracking and to ensure their business productivity, call logs are tracked to simplify the lead engagement process.
Camera: When the user/admin is using the feature of field visit, where he is on a field visit, for the verification purpose he/she has to click the pictures and submit the same to the app, which is later saved into our secured servers.
Media Storage: For storing the proofs i.e., pictures clicked during of field visits by the user intended.
Device Information: Data related to the device (Model name, Android version, manufacturer name, other device’s key specification) are processed to ensure a smooth workflow in every possible model by calibrating our application to fit into all the models and brands. It is collected to ensure a smooth performance of our application irrespective of the model of the users’ mobile device.
Location Information: We use the location information to lay it out as business data to the administrator, where they are able to track the locations of their employees/users for official purpose only. And we constantly improve the precision of location by processing the location data that we collect from the users. We further process them in improving the service under a constructive Research and Development by making the facts right with the user record.
Log data: we collects users’ operational information while using the service and further records it in log files that are further used to spot the application crashes and errors on the particular device.
Cookies: Data and Information on our website visitors will be collected by the means of cookies. It should be remembered that the data will be collected even if the visitor is not willing to sign up for our service.
How and with whom do we share the information?
Data that is collected by Prime App reaches the respective authority who is in charge of the user. To maintain the work hierarchy, the data may be shared with the authorities who take their seat at the higher level in the flow. However, the users’ business data won’t be shared with another user until, and otherwise, the admin configures the necessary permissions to do so. We share the data and disclose information in the form of,
- Location Data: Real-time data will be shared and displayed to the admin on their dashboard to have a keener eye on the work activities. And the users’ data related to their motion activity will also be shared with the admin to maintain records that are accessible for the admin. It is to be taken into consideration that the location data will be shared continuously when the session is active irrespective of the application’s status. So, the user should be aware of the fact that the location and data related to the motion activity will be shared with the respective admin even if the application is not being accessed in the foreground.
- Reports: Data will also be shared in the form of comprehensive reports that includes every other data collected on the above-stated user ends. These reports will travel up in the order of hierarchy if the admin wishes to do so.
- Access to the admin: The account admin can view and access the user information including the personal data(name, email address, mobile number). This means that the admin can modify the user information under their needs.
How do we keep your data secured?
Prime App cares about the security of your information and uses commercially reasonable physical, administrative, and technological safeguards to preserve the integrity and security of all information we collect and that we share with our service providers. However, no security system is impenetrable and we cannot guarantee the security of our systems 100%. In the event that any information under our control is compromised as a result of a breach of security, we will take reasonable steps to investigate the situation and where appropriate, notify those individuals whose information may have been compromised and take other steps, in accordance with any applicable laws and regulations.
Retention of Data
At any user or admin level, it is not possible to restrict the information that is supposed to be collected from our end. But the admin can customize the data that we collect by optimizing the application within the provided range of the customer.
However, if the user/admin wishes not to share the data and information with Prime App, it should be considered that they are in a position to discontinue the service that Prime App offers them.
Uninstalling the application will not terminate the customers’ information that we collected. We may also retain the customer data even after the customer discontinues the service. That information may be used for future follow-ups, business interests, and analysis.
Legal Actions
Surely, the data and information that we collect will not be shared with any third-party advertising services. But, under the requirements of legal proceedings, we may have to disclose the information that is needed by the respective authorities. Under such circumstances, the customer will be notified during the provided time frame.
Rights to modify data
The admin can modify, add, delete, share, withdraw the business data whenever he/she faces an instance to do so. And they can also assign roles, configure settings for their dashboard, export and import data without the permission of the developer.
But the users are not in the position of assigning roles, add, modify, change, delete and, share the business data. Under special circumstances, they can seek the admin’s permission for access
Service Providers
We may employ third-party companies and individuals due to the following reasons:
- To facilitate our Service;
- To provide the Service on our behalf;
- To perform Service-related services; or
- To assist us in analyzing how our Service is used.
We want to inform users of this Service that these third parties have access to their Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.
Security
We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.
Links to Other Sites
This Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Children’s Privacy
These Services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13 years of age. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do the necessary actions.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page.
This policy is effective as of 2022-10-31
Contact Us
If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at support@axestrack.com.
